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We're here to help! Whether you have questions about our analytics platform, need technical support, or want to discuss how TheTruPoint can help your business, we'd love to hear from you.
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Support Categories
📊 Analytics & Reporting
Help with dashboards, metrics, data visualization, and custom reports
🔌 Platform Integrations
Connecting Meta/Facebook, Shopify, Google Ads, and other services
💳 Billing & Subscriptions
Account upgrades, payment issues, invoices, and subscription management
🔒 Data Privacy & Security
Data deletion requests, privacy concerns, GDPR/CCPA compliance
🐛 Technical Issues
Bug reports, performance issues, API problems, and troubleshooting
Frequently Requested Information
How do I delete my data?
Visit our Data Deletion page for detailed instructions on requesting data deletion, including platform-specific steps for Meta, Shopify, and Google.
Where can I find your Privacy Policy?
Our complete privacy policy is available at /privacy-policy. It includes information on data collection, usage, and your rights under GDPR and CCPA.
What are your Terms of Service?
Read our full terms at /terms-of-service. This includes user agreements, acceptable use policies, and platform compliance information.
Business Hours
Support Hours
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 2:00 PM EST
- Sunday: Closed
Additional Resources
Need Immediate Assistance?
Our support team is ready to help. For the fastest response, please include:
- Your account email or company name
- Detailed description of your issue or question
- Screenshots or error messages (if applicable)
- Steps to reproduce the issue